Here are the facts
- We are maintaining our usual hours of operation
- We continue to accept and fulfill orders as normal
- Cork production continues at normal capacity
- Office staff from our Petaluma Headquarters and Healdsburg satellite offices are working remotely.
- Our Healdsburg and Paso Robles satellite locations have suspended point of sale operations.
- The emergency support phone number for Velcorin remains actively monitored.
Beginning Thursday, March 19th, our Paso Robles facility will be suspending Point of Sale operations due to the Shelter in Place order for San Luis Obispo County.
As of Wednesday, March 18th, Sonoma County is ordered to Shelter in Place. Order fulfillment and Cork production operations continue at our Petaluma facility, but all non-essential staff are working remotely. Our Healdsburg facility has suspended Point of Sale operations.
We are accepting orders through all normal channels and fulfilling them from our Petaluma facility. However, there may be delays with the delivery.
Updates will be provided on an ongoing basis. We are constantly reviewing the impact this pandemic has to our customers and we will do our best to inform you if we realize there could be an impact that may affect you or your operations.
The safety and health of all employees and customers is our primary concern. We believe it is imperative to follow local and state orders and advisories, recommendations from the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) and contribute to our community and worldwide efforts to slow the spread of the COVID-19 virus.
Rest assured, we will resume regular communication as soon as County, State, and Federal guidelines allow for it. Our commitment to providing industry-leading products and services to the wine and beverage community remains unwavering.
Despite working remotely, our staff is available to answer questions and take orders over the phone as normal. However, you may find it more convenient to place orders online during this time. If you haven't ordered online yet, please visit our login request page to get access.
For all other inquiries
For all other inquiries, please use our Customer Contact Form or call us at (707) 765-6666, and we will respond to you as promptly as possible.
Impacted Products and Services
VLS Technologies: A supplier of process filtration equipment. Due to current conditions in their region of Italy, we can expect delays in the shipment of emergency spare parts that we may not have in stock in the United States. If you have a concern about your VLS equipment and our stock of spare parts please contact us or email email@example.com.