Shipping Policies

Processing Times

Orders are shipped from our Petaluma, CA facility M-F. In-stock goods are shipped out within 1 business day unless otherwise specified. If we are not able to meet this commitment a member of our team will contact you to discuss the timing. If you request a later shipping date at checkout we will schedule your order based on that request unless the request conflicts with one of our other policies.

Please Note: To ensure the highest product quality, we generally avoid shipping temperature-sensitive items when we know that they will sit in a carrier's facility over the weekend, unless our customer specifically requests otherwise. Depending on the carrier and service level you select, we may delay shipment of your order.

Shipping MethodUPS GroundFedEx GroundFedEx Saver
Recommended Delivery AreaCA: Paso Robles to OR BorderCA South of Paso Robles, All of OR, WA, NV & AZAll other States
Product TypeRecommended Ship Days
Dry Yeast, Fining Agents, & EnzymesMonday - ThursdayMonday - WednesdayMonday & Tuesday
Malolactic Bacteria & Encapsulated YeastMonday - WednesdayOvernight Service RecommendedOvernight Service Recommended

For More information about transit times to your location, please visit the time-in-transit pages for FedEx and UPS.

International Shipping

Unfortunately we are not able to ship to international addresses. Many of our customers elect to have goods sent to a forwarder to be prepared and dispatched to their ultimate destination.

Return Policy

Fermentation and Filtration Products

All packages should be opened immediately upon receipt and contents should be checked against the packing slip. Scott Laboratories should be informed immediately of any discrepancies.

We offer credits on products which are returned within 15 days of shipment, so long as they adhere to the following guidelines:
  • Products which are shipped in sealed packaging must be unopened and undamaged upon return.
  • Goods that have been marked or labeled by the customer will not be accepted and no credit will be issued.
  • We do not accept returns on malolactic bacteria.
  • All returns are subject to a 20% restocking fee.
  • Customer to pay return freight costs. 
  • In case of damage incurred during shipping: Claims must be reported within 5 working days of receipt of your order, and original packing must be retained for carrier inspection
  • We do not accept returns of perishable items that have been stored improperly by the customer.
 Credits will be issued with 7 days of receipt of authorized returns.

Please call our Customer Service team at (707) 765-6666 or email us using our Customer Contact Form prior to return for authorization.

Additional Policies

Please click the following links to review our Terms of Sale and Privacy Policy.